The vast majority will likely be complimentary, yet many consumers will ask our CSRs to spend time with them going over the new bill. "The Company is anticipating during the May 2011 to June 2011 Service Quality Measure reporting periods a significant increase in consumer calls with specific reference to the new bills. ![]() Implementation of the new billing format could cause Coweta-Fayette EMC to be in non-compliance a third time in a twelve month period, which would lead to a penalty payment, it said in its waiver request.Ĭoweta-Fayette EMC Natural Gas plans to introduce a new bill in the May 2011 billing cycle, meaning that consumers will be opening and noticing the new bill format during May through June. Please make sure your application is complete with your essay.Coweta-Fayette EMC Natural Gas Seeks Waiver of Service Quality Metric to Implement New Gas BillĬompetitive gas marketer Coweta-Fayette EMC Natural Gas (EMC Natural Gas, Inc.) has petitioned the Georgia PSC for a waiver of the Service Quality Standards for Certificated Marketers relating to call center service levels, as it said that implementing a new, improved bill would likely lead to higher call center volume, potentially exposing Coweta-Fayette EMC Natural Gas to a penalty (Docket 15296-U).Ĭommission Rule 515-7-8-.03 sets a benchmark for Call Center Service Levels, under which 80% of all calls to a marketer's call center answered must be within 180 seconds of a request to speak with an agent, measured over one calendar month.Ĭoweta-Fayette EMC Natural Gas is currently following a remediation plan due to non-compliance of Service Quality Measures twice within a twelve month period. They come because their EMC’s think education is important - education about electric cooperatives and education about America.įor more than 50 years, electric cooperatives across Georgia have recognized outstanding high school students by providing a valuable leadership experience for exceptional teens through the Washington Youth Tour. Participants join over 1,400 other high school students from around the nation who visit every June, year after year, from towns and cities all over America for one incredible week in our nation’s capital. ![]() This top-notch leadership experience and tour of Washington, D.C., includes meetings with state and national leaders and leadership training, as well as visits to all the major sights. Once a year, high school students are selected by the electric cooperatives in Georgia to represent our state as delegates on the Washington Youth Tour. ![]() It is an all-expenses-paid trip on behalf of Georgia’s electric membership cooperatives (EMCs). Washington Youth Tour is an opportunity for high school students to learn more about our nation’s capital alongside classmates and friends throughout Georgia. CALLING ALL HIGH SCHOOL JUNIORS! Apply by February 17, 2023.Ĭoweta-Fayette EMC is offering a unique experience for students who are leaders in their high schools, communities, places of worship, or academic and community organizations through the Washington Youth Tour! The co-op is searching for students who enjoy spending time planning projects, volunteering and meeting others from across the state to apply.
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